In a nutshell: - Save it and run it.
- Once run, the software will check to see if you are an existing customer of Housecalls. If you are not, you will be directed to a web page on this site to provide a pre-payment for services (1 half-hour @ $30). Pre-existing customers will not go through this step.
- The program will start loading the remote access software ("TeamViewer"). If you are running Windows Vista or Windows 7, you should expect a User Account Control window asking for permission to run it.
- Once the remote access software has started, the Housecalls' program will attempt to collect the ID/Password from it and send that directly to eHousecalls. Should that fail (it will tell you), you may need to email it manually to "fix@eHousecalls.ca".
Leave TeamViewer running; it is the door you open to initiate a remote access session.
- Housecalls will then do the work necessary, and disconnect. Note that a reboot may be necessary in some instances but the software supports automatically reconnecting.
Please note: Billing is done on a half-hourly basis. If applicable, PST is incorporated in the price.
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